"Company" means We Are Amsterdam B.V., registered under Dutch law, operating the website amsluxurytours.com as a ticket reseller and tour operator intermediary.

"Website" means the online platform accessible at https://www.amsluxurytours.com, including all pages, subdomains, and services offered therein.

"Customer" or "You" means any individual or legal entity that accesses the Website, creates an account, or completes a booking through the Website.

"Booking" means a confirmed reservation of one or more Products made by the Customer through the Website.

"Products" means tickets, guided tours, combination packages, and any other services listed and sold through the Website, including access to Amsterdam museums (such as the Van Gogh Museum, Rijksmuseum, Anne Frank House, and others), city tours, and related experiences.

"Supplier" means the third-party museum, attraction, tour operator, or service provider who is the ultimate provider of the experience to which the ticket or tour relates. The Company acts as an independent reseller and is not itself the Supplier unless explicitly stated..

"Face Value" means the standard admission price published by the Supplier directly on their official website or at their box office.

"Service Fee" means any amount charged by the Company above or in addition to the Face Value, covering booking facilitation, platform maintenance, customer support, and convenience services.

"Voucher" means the booking confirmation document (electronic or printable) issued by the Company to the Customer upon successful payment, which may be exchanged for entry at the relevant venue.

"Consumer" means a Customer who is a natural person acting outside the scope of any trade, business, craft, or profession, in accordance with the definitions under EU Directive 2011/83/EU.

"Business Day" means any weekday (Monday to Friday) excluding public holidays in the Netherlands.

"Force Majeure" means any event beyond the reasonable control of either party, including but not limited to natural disasters, acts of government, pandemics, strikes, or sudden venue closures.

3.1 We Are Amsterdam B.V. operates as an independent reseller and booking intermediary and tour booking intermediary. We are not the direct operator of museums, exhibitions, or tours listed on this Website unless explicitly stated on the relevant product page.

3.2 By purchasing through amsluxurytours.com, Customers benefit from:

• Access to selected tickets and tours, subject to availability;
• Consolidated booking management;
• Multilingual customer support.

3.3 The Company charges a Service Fee in addition to the Face Value of tickets. The total price displayed at checkout — including all fees and applicable taxes — is the final price the Customer will pay. There are no hidden charges.

3.4 All prices are displayed in Euros (EUR) and include Dutch VAT (BTW) at the applicable rate, in compliance with EU VAT Directive 2006/112/EC.

3.5 The Company makes no representation that prices on this Website are the lowest available. Customers may be able to purchase the same or similar products directly from the Supplier, potentially at a lower price.

4.1 Browsing the Website does not constitute a binding agreement. A legally binding contract between the Customer and the Company is formed only upon:
  (a) the Customer completing the checkout process and submitting payment; and
  (b) the Company sending a Booking Confirmation email to the Customer's registered email address.

4.2 We reserve the right to decline or cancel any Booking at our sole discretion, including in cases of pricing errors, suspected fraudulent activity, or where availability cannot be confirmed. We may have access to inventory not available on public channels, subject to confirmation; however, all Bookings remain provisional until such confirmation is received. Where a Booking is cancelled by us, a full refund will be issued within 5 Business Days.

4.3 It is the Customer's responsibility to provide accurate personal information during checkout, including a valid email address for receipt of the Voucher. The Company is not liable for non-delivery of Vouchers resulting from incorrect email addresses.

4.4 Customers must review their Booking Confirmation upon receipt and notify the Company within 24 hours of any discrepancies.

5.1 All prices displayed on the Website are in Euros (EUR) and include applicable VAT unless explicitly stated otherwise.

5.2 The total price, including the base ticket price, Service Fee, and any applicable taxes, is clearly presented on the product page and during checkout before payment is submitted.

5.3 The payment methods available for a particular Booking are displayed at checkout. These may include major credit or debit cards, iDEAL, PayPal, and other locally available payment methods, depending on the Customer's location and the payment provider. All payments are processed through secure, PCI DSS-compliant payment gateways.

5.4 Payment is taken at the time of Booking. The Company does not store full card details.

5.5 If a payment is declined or reversed after a Voucher has been issued, the Company reserves the right to cancel the Booking and may seek recovery of the amount owed.

6.1 Upon successful payment, the Customer will usually receive a Voucher by email shortly after confirmation. In some cases, delivery may take longer, including up to 24 hours where manual processing or Supplier confirmation is required.

6.2 Vouchers may be presented at the venue either on a smartphone screen or as a printed copy, unless the product page specifies otherwise.

6.3 Vouchers are personal and non-transferable unless explicitly stated. They may not be resold or distributed commercially.

6.4 Lost or misplaced Vouchers may be reissued upon written request to info@amsluxurytours.com. The Company cannot guarantee reissuance if the original Voucher has already been redeemed.

6.5 The Customer is responsible for verifying all entry requirements of the relevant venue (e.g. age restrictions, dress code, accessibility). The Company will provide such information where available but cannot guarantee completeness.

7.1 General Cancellation Policy

The cancellation and refund terms applicable to each Product are clearly stated on the respective product page before purchase. Customers are responsible for reviewing these terms prior to Booking.

7.2 Flexible / Free Cancellation Products

Where a product is labelled "Free Cancellation" on the Website, the Customer may cancel and receive a full refund, provided the cancellation is requested at least 48 hours before the scheduled entry date and time (unless a different period is stated on the product page).

7.3 Non-Refundable Products

Where a product is labelled "Non-Refundable," no refund will be issued upon cancellation, except as required by applicable law.

7.4 Consumer Right of Withdrawal (EU Directive 2011/83/EU)

In accordance with EU consumer law, the 14-day statutory right of withdrawal does not apply to:

• Contracts for leisure activities (including museum tickets and tours) where the contract provides for a specific date or period of performance (Article 16(l) of Directive 2011/83/EU).

Accordingly, once a time-specific Booking is confirmed, the statutory withdrawal right does not apply. This limitation is expressly disclosed prior to checkout.

7.5 Supplier Cancellations

If a Supplier cancels, closes, or materially changes an event or attraction for reasons outside the Company's control, the Company will:

• (a) Offer the Customer an alternative date or product of equal or greater value; or
• (b) Issue a full refund of the amount paid to the Company.

The Company is not liable for any consequential losses (e.g. travel costs, accommodation) resulting from Supplier cancellations.

7.6 Refund Processing

Approved refunds will be processed within 14 calendar days of the cancellation confirmation, to the original payment method used.

7.7 Amendments

Date or time changes to a Booking are subject to availability and may be subject to an amendment fee. Requests must be submitted to info@amsluxurytours.com at least 48 hours before the entry date.

8.1 If a Customer fails to arrive at the venue on the booked date and time without prior cancellation (where permitted), the Booking will be treated as a no-show.

8.2 No-shows are not eligible for refunds unless the product was purchased with a Free Cancellation option and the Customer notified the Company within the permitted cancellation window.

9.1 The Customer agrees to:

• (a) Provide accurate, complete, and current information during booking;
• (b) Comply with all rules, terms, and conditions of the relevant Supplier and venue;
• (c) Not use the Website for fraudulent, unlawful, or abusive purposes;
• (d) Not attempt to circumvent any technological measures or security features of the Website;
• (e) Not engage in the unauthorised resale or distribution of Vouchers.

9.2 The Company reserves the right to suspend or terminate access to the Website for Customers who breach these obligations.

10.1 The Company's total aggregate liability to the Customer in connection with any Booking shall not exceed the total amount paid by the Customer for that specific Booking.

10.2 The Company is not liable for:

• (a) Acts or omissions of third-party Suppliers, including changes to opening hours, closures, or alterations to the experience;
• (b) Loss of enjoyment, indirect, special, incidental, or consequential damages;
• (c) Events of Force Majeure;
• (d) Technical failures of third-party systems, including payment processors or venue entry systems.

10.3 Nothing in these Terms shall limit the Company's liability for:

• (a) Death or personal injury caused by negligence;
• (b) Fraud or fraudulent misrepresentation;
• (c) Any liability that cannot be excluded or limited under applicable Dutch or EU law.

11.1 All content on the Website — including but not limited to text, images, logos, icons, data compilations, and software — is the property of We Are Amsterdam B.V. or its licensors, and is protected by Dutch and EU intellectual property law.

11.2 Customers may not reproduce, distribute, modify, or create derivative works of any Website content without prior written consent from the Company.

12.1 The Company processes personal data in accordance with the EU General Data Protection Regulation (GDPR — Regulation 2016/679) and the Dutch Implementation Act (Uitvoeringswet AVG).

12.2 The Company's Privacy Policy, available at amsluxurytours.com/privacy-policy, forms an integral part of these Terms and explains:

• What personal data is collected and why;
• How long data is retained;
• The Customer's rights (access, rectification, erasure, portability, objection);
• How to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12.3 By making a Booking, the Customer acknowledges that they have read and understood the Privacy Policy.

13.1 The Website uses cookies and similar tracking technologies in accordance with the EU ePrivacy Directive and the GDPR. Non-essential cookies (including analytics and advertising cookies) are only placed with the Customer's prior, freely given, and informed consent.

13.2 Full details of the cookies used and how to manage preferences are set out in the Company's Cookie Policy, available at amsluxurytours.com/cookie-policy.

14.1 The Company makes reasonable efforts to ensure that all product descriptions, prices, availability information, and images on the Website are accurate and up to date.

14.2 Despite these efforts, information may occasionally be inaccurate or out of date. Where a material error is identified after a Booking is confirmed, the Company will notify the Customer promptly and offer the option to proceed at the corrected terms or receive a full refund.

14.3 Images of venues and experiences on the Website are for illustrative purposes only.

15.1 If a Customer has a complaint about a Product or service, they should first contact the Company at info@amsluxurytours.com, providing their Booking reference and a clear description of the issue. The Company will acknowledge receipt within 2 Business Days and aim to resolve the matter within 14 Business Days.

15.2 If the complaint cannot be resolved through direct correspondence, Consumers in the European Union may submit a complaint via the European Commission's Online Dispute Resolution (ODR) platform, accessible at: ec.europa.eu/consumers/odr

15.3 The Company is not obliged to participate in alternative dispute resolution (ADR) proceedings but will consider doing so in good faith.

15.4 Nothing in this clause limits the Customer's right to pursue legal proceedings.

16.1 The Website may contain links to third-party websites or services. These links are provided for convenience only. The Company does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party websites.

16.2 Customers access third-party websites at their own risk.

17.1 The Company reserves the right to update or amend these Terms and Conditions at any time. The most current version will always be available at amsluxurytours.com/terms-and-conditions, with the "Last updated" date revised accordingly.

17.2 For existing Bookings, the Terms in force at the time of purchase apply.

17.3 Continued use of the Website after changes are published constitutes acceptance of the revised Terms.

18.1 These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands.

18.2 Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

18.3 For Customers who are Consumers residing in another EU member state, the mandatory consumer protection provisions of their country of residence continue to apply and are not overridden by this clause.

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms and Conditions, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between the Customer and We Are Amsterdam B.V. with respect to the use of the Website and the purchase of Products, and supersede all prior communications or agreements relating to the same subject matter.