Contact Us

We are here to help — whether you have a question before you book, need assistance with an existing reservation, or want to share feedback about your experience. Our team is based in Amsterdam and responds to all enquiries within 2 Business Days.

Office Address:

We Are Amsterdam B.V.

Herengracht 564

1017 CH Amsterdam, Netherlands

Please note: our office address is a registered business address. We do not operate a walk-in customer service desk. All customer enquiries are handled by email.

Business Days are Monday to Friday, excluding Dutch public holidays.

To help us resolve your enquiry as quickly as possible, please include the following information:

• Your full name (as used at the time of booking);
• Your Booking reference number (found in your Booking Confirmation email);
• The date of your experience or planned visit;
• A clear description of your question or issue;
• Any relevant attachments (e.g. screenshots, your voucher).

Incomplete enquiries may take longer to process as we may need to follow up for additional details.

To help us direct your message to the right team, please use one of the following subject lines:

Haven't received your voucher?

Check your spam or junk folder first. Vouchers are delivered within 30 minutes of payment; in exceptional cases, within 24 hours. If still missing after 24 hours, email us at info@amsluxurytours.com with your booking reference.

Want to cancel your booking?

Check the cancellation terms on your product page or Booking Confirmation email. If your product is eligible for free cancellation, email us at least 48 hours before your visit. Full details: Return Policy

Need to change the date of your visit?

Amendment requests must be submitted at least 48 hours before your original entry date. Email info@amsluxurytours.com with your booking reference and preferred new date.

Need a VAT invoice?

Email info@amsluxurytours.com with your company name, address, VAT number (if applicable), and booking reference.

Question about pricing or fees?

Full pricing information is available at: Shipping & Payment

Question about your personal data?

For all data protection enquiries, please email: privacy@amsluxurytours.com. Full details: Privacy Policy

If you are not satisfied with the resolution of your enquiry, you may escalate your concern as a formal complaint. Please email info@amsluxurytours.com with the subject line "Formal Complaint — [Booking Reference]" and include a full description of the issue and any prior correspondence.

We will acknowledge your complaint within 2 Business Days and aim to provide a final written response within 14 Business Days.

If your complaint cannot be resolved directly with us, EU Consumers may also submit a complaint via the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

For questions relating to your personal data, data access requests, or any matter under the GDPR, please contact us separately at:

Email: privacy@amsluxurytours.com

We will respond to data subject requests within one calendar month in accordance with Article 12(3) of the EU General Data Protection Regulation (GDPR).

Full details of your rights and how we handle your data are set out in our Privacy Policy.

We Are Amsterdam B.V.

Herengracht 564, 1017 CH Amsterdam, Netherlands

KvK: 71166017 | Vestigingsnummer: 39374521

VAT / BTW: NL858605879B01

Phone: +31 6 45601732

Email: info@amsluxurytours.com

Website: amsluxurytours.com

• → Terms and Conditions
• → Privacy Policy
• → Return & Refund Policy
• → Shipping & Payment
• → About Us